WHY ELITE?
Elite Amenity Management is a premier amenity services company based in New York City, specializing in transforming residential and commercial properties into vibrant, service-rich communities. We curate and manage high-end wellness, lifestyle, and hospitality offerings tailored to each property’s unique identity and clientele. Our mission is to make ordinary days feel extraordinary — transforming shared spaces into sanctuaries of well-being, connection, and elevated living.
At Elite, our team brings passion, precision, and creativity to every detail, ensuring residents and tenants experience thoughtful luxury every day.
We are currently seeking a highly motivated and service-driven Lifestyle Director to deliver an unparalleled residential experience. This individual will be instrumental in creating a seamless, intuitive living environment that anticipates resident needs, fosters meaningful engagement, and elevates the standard of daily living.
WHAT YOU WILL DO
- Act as the primary liaison between residents and the property management team to ensure clear communication, prompt service, and exceptional hospitality at every touchpoint.
- Oversee daily operations and programs within resident amenities and facilities, maintaining an exceptional standard of quality and care.
- Coordinate personalized resident services including move-ins/outs, dry cleaning, dog walking, apartment cleanings, TV mounting, furniture installations, and more.
- Manage resident onboarding, including welcome communications, elevator scheduling, insurance verification, and virtual package room organization.
- Strategically report resident feedback and facilities usage insights to the developer to help shape programming and service offerings.
- Execute and manage a robust calendar of events, including resident-hosted occasions, vendor coordination, payments, and day-of logistics.
- Provide high-touch, concierge-level support to residents, ensuring all requests are met with timely, professional, and proactive service, with seamless coordination across service hours.
WHAT YOU BRING TO THE TABLE
- Proven experience in high-touch hospitality, property management, or luxury residential services.
- Naturally anticipates resident needs with a proactive mindset and commitment to going above and beyond.
- Highly organized with exceptional attention to detail; able to juggle multiple responsibilities and priorities.
- Strong communicator with the ability to interface confidently with both residents and developers.
- Tech-savvy and comfortable managing membership software, maintenance scheduling systems, and digital communication tools.
- Able to troubleshoot and perform light maintenance on fitness equipment and other amenities like coffee machines, projectors, simulators, and A/V systems while guiding residents in proper use.
- Flexible availability to attend developer meetings, respond to resident needs, and ensure smooth operational flow.
WHAT WE OFFER
- $70,000 annually
- 401(k) with matching contribution for eligible employees.
- Comprehensive on-the-job training.
If you are passionate about making ordinary moments feel extraordinary and believe in making genuine, personal connections, apply now!
Elite Amenity Management is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.